Shipping Policy

Effective October 23rd 2026

Where we deliver

We deliver to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, US territories or international destinations through the US store. Available delivery services depend on your address and will be shown at checkout.

Dispatch and delivery

We aim to dispatch your order as quickly as possible. An estimated delivery time will be shown at checkout before you place your order.

Pre-orders may take longer to dispatch. The estimated dispatch date or window for a pre-order will be shown before you purchase and included in your order confirmation.

Dispatch means handing your parcel to the carrier.

Estimated delivery times shown at checkout include order processing and carrier transit time. Any guaranteed delivery service will be expressly identified at checkout.

Carriers and charges

We use USPS, FedEx and other services offered in your cart or at checkout. The available shipping options, charges and any delivery estimates are shown before you place your order. Carrier estimates are estimates unless the selected service expressly includes a delivery guarantee.

Tracking and delays

We will send dispatch and tracking information using the contact details supplied with your order where the selected service provides tracking. Tracking may take time to update after carrier collection.

If we become aware of a delay affecting the dispatch or estimated delivery of your order, we will contact you promptly, explain the revised timing where known and set out your options. We will provide any legally required dispatch-delay notice within the applicable deadline.

For a first delay with a definite revised dispatch date no more than 30 days after the original deadline, our notice will explain that we will continue processing your order unless you tell us before dispatch that you wish to cancel. You may cancel during that delay for a full, prompt refund of the unshipped items and associated charges.

For longer, indefinite or further delays, we will obtain any additional agreement required by law and explain any applicable cancellation and refund arrangements.

Incorrect addresses and delivery problems

Please check your delivery address carefully. Contact info@masonsmeats.com immediately if it needs changing. If we can correct it before dispatch, we will. If a customer address error results in a failed delivery, we will review the circumstances with you and explain any reasonable redelivery cost before you agree to it.

If tracking shows delivery but you cannot find the parcel, check the delivery location and with other members of your household, then contact us promptly. We will investigate with the carrier and work with you on an appropriate resolution. A carrier delivery scan does not automatically close your complaint. Please also contact us if a parcel is lost, damaged or unusually delayed.

Receiving your order

Inspect your order on arrival and follow the storage instructions on the packaging. If a pack appears damaged or compromised, do not eat the product. Email info@masonsmeats.com with your order number and photographs if available. Our Returns and Refunds Policy explains the next steps.